Xbox Support is Hiring in Seattle

Xbox Support is hiring in the Seattle, Washington area.

Take a look at the position description below:

Do you live in the Puget Sound (Seattle/Redmond) area or are you willing to relocate? We’re now accepting resumes for Vendor positions!

Xbox Community Support: Social Support Analyst

Are you an active, helpful member in your online communities? Do you like turning people’s 🙁 s ^>dwn? Do you know the ins and outs of social media, RTing and live tweeting to your heart’s content? And are you sort of secretly (or not-so-secretly) a fan of the @XboxSupport Elite Tweet Fleet and the Forums’ own Mister and Miss Support Agents?

Then come be a part of Xbox Community Support and help define a new wave of Xbox customer support: Social Support! Think tweeting’s for twits? Think forums are boring? Try critical thinking & complex problem-solving in 140 characters or less! Come work with a vibrant and knowledgeable gaming community and experience what it’s like to truly be elite!

The team:

Xbox Community Support

Responsible for providing a world-class service to all our Xbox Live free & Gold members
Driven to create and grow meaningful customer connections
A dedicated, open, honest, accountable, and fun-loving crew!

The job:

Primary responsibilities

Respond to customers on Twitter who ask @XboxSupport for help
Reach out to other Twitter users having Xbox problems to evangelize @XboxSupport and earn their trust
Respond to customers looking for technical assistance in the Xbox.com Forums
Help optimize the Xbox.com Support Forums for discoverability & effectiveness
Work in cahoots with the Xbox Community Ambassadors to foster community excellence
Identify, track, and report emerging issues
Complete Xbox customer service training and constantly refresh your customer service knowledge arsenal
Developing metrics and reporting around customer satisfaction and social media impact

Additional projects

Engage with other Xbox-relevant online communities to educate and support customers
Reinforce feedback cycle from customers to product group and back

The applicant:

You have

Completed or working toward BA in Business, Education, Math, or other degree with emphasis on critical-thinking and problem solving, or two years equivalent experience
Fundamental understanding of Xbox, Xbox Live, and social media (include your Gamertag!)
Experience turning data into information for regular reporting, preferably using Excel
Ability to work well with people in a close, collaborative team environment
Ability to ensure quality by enforcing standard policies and procedures
Ability to quickly learn new technologies
Excellent communication skills
Ability to work independently on multiple projects simultaneously under tight deadlines
Confidence to develop innovative solutions to customer needs
Demonstrated ability to perform in a fast-paced work environment
High attention to details and follow through
Customer empathy & passion for “platinum level” customer support!

Source: Xbox Forums

Galit Gordon

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I'm a published author and proud US Army veteran who happens to be a gamer, so I decided to combine the two and love every minute of it! Feel free to contact me with any questions or comments and I'll be sure to get back to you.