Interested in becoming a member of the Xbox Community Support team?

Xbox Support just tweeted “Are you passionate about helping out your fellow gamer? We’d love to have you on the team!:”

The position posted is for an Xbox LIVE Service Delivery: Social Support Analyst and lists the following responsibilities:

The team: Xbox LIVE Service Delivery

Responsible for providing a world-class service to all our Xbox LIVE Silver & Gold members
Driven to create and grow meaningful customer connections
A dedicated, open, honest, accountable, and fun-loving crew!

The job
Primary responsibilities—

Respond to customers on Twitter who ask @XboxSupport for help
Reach out to other Twitter users having Xbox problems to evangelize @XboxSupport and earn their trust
Respond to customers looking for technical assistance in the Xbox.com Forums
Help optimize the Xbox.com Support Forums for discoverability & effectiveness
Work in cahoots with the Xbox Community Ambassadors to foster community excellence
Identify, track, and report emerging issues
Complete Xbox customer service training and constantly refresh your customer service knowledge arsenal
Developing metrics and reporting around customer satisfaction and social media impact

Additional projects–

Engage with other Xbox-relevant online communities to educate and support customers
Reinforce feedback cycle from customers to product group and back

You can view the official tweet below:

Are you passionate about helping out your fellow gamer? We’d love to have you on the team! xbx.lv/KhXnAC ^KC
— Xbox Support (1-5) (@XboxSupport) April 28, 2013

You can read the full announcement here.

Would you be interested in applying or know someone who does?