Interested in becoming a member of the Xbox Community Support team?

Xbox Support just tweeted “Are you passionate about helping out your fellow gamer? We’d love to have you on the team!:”

The position posted is for an Xbox LIVE Service Delivery: Social Support Analyst and lists the following responsibilities:

The team: Xbox LIVE Service Delivery

  • Responsible for providing a world-class service to all our Xbox LIVE Silver & Gold members
  • Driven to create and grow meaningful customer connections
  • A dedicated, open, honest, accountable, and fun-loving crew!

The job
Primary responsibilities—

  • Respond to customers on Twitter who ask @XboxSupport for help
  • Reach out to other Twitter users having Xbox problems to evangelize @XboxSupport and earn their trust
  • Respond to customers looking for technical assistance in the Forums
  • Help optimize the Support Forums for discoverability & effectiveness
  • Work in cahoots with the Xbox Community Ambassadors to foster community excellence
  • Identify, track, and report emerging issues
  • Complete Xbox customer service training and constantly refresh your customer service knowledge arsenal
  • Developing metrics and reporting around customer satisfaction and social media impact

Additional projects–

  • Engage with other Xbox-relevant online communities to educate and support customers
  • Reinforce feedback cycle from customers to product group and back

You can view the official tweet below:

Are you passionate about helping out your fellow gamer? We’d love to have you on the team! ^KC
— Xbox Support (1-5) (@XboxSupport) April 28, 2013

You can read the full announcement here.

Would you be interested in applying or know someone who does?