Xbox Support is Hiring in Seattle

Xbox Support is hiring in the Seattle, Washington area.

Xbox Support is Hiring in Seattle

Take a look at the position description below:

Do you live in the Puget Sound (Seattle/Redmond) area or are you willing to relocate? We’re now accepting resumes for Vendor positions!

Xbox Community Support:  Social Support Analyst

Are you an active, helpful member in your online communities?  Do you like turning people’s 🙁 s   ^>dwn? Do you know the ins and outs of social media, RTing and live tweeting to your heart’s content? And are you sort of secretly (or not-so-secretly) a fan of the @XboxSupport Elite Tweet Fleet and the Forums’ own Mister and Miss Support Agents?

Then come be a part of Xbox Community Support and help define a new wave of Xbox customer support:  Social Support!  Think tweeting’s for twits? Think forums are boring? Try critical thinking & complex problem-solving in 140 characters or less! Come work with a vibrant and knowledgeable gaming community and experience what it’s like to truly be elite!

The team:

Xbox Community Support

  • Responsible for providing a world-class service to all our Xbox Live free & Gold members
  • Driven to create and grow meaningful customer connections
  • A dedicated, open, honest, accountable, and fun-loving crew!

The job:

Primary responsibilities

  • Respond to customers on Twitter who ask @XboxSupport for help
  • Reach out to other Twitter users having Xbox problems to evangelize @XboxSupport and earn their trust
  • Respond to customers looking for technical assistance in the Xbox.com Forums
  • Help optimize the Xbox.com Support Forums for discoverability & effectiveness
  • Work in cahoots with the Xbox Community Ambassadors to foster community excellence
  • Identify, track, and report emerging issues
  • Complete Xbox customer service training and constantly refresh your customer service knowledge arsenal
  • Developing metrics and reporting around customer satisfaction and social media impact

Additional projects

  • Engage with other Xbox-relevant online communities to educate and support customers
  • Reinforce feedback cycle from customers to product group and back

The applicant:

You have

  • Completed or working toward BA in Business, Education, Math, or other degree with emphasis on critical-thinking and problem solving, or two years equivalent experience
  • Fundamental understanding of Xbox, Xbox Live, and social media (include your Gamertag!)
  • Experience turning data into information for regular reporting, preferably using Excel
  • Ability to work well with people in a close, collaborative team environment
  • Ability to ensure quality by enforcing standard policies and procedures
  • Ability to quickly learn new technologies
  • Excellent communication skills
  • Ability to work independently on multiple projects simultaneously under tight deadlines
  • Confidence to develop innovative solutions to customer needs
  • Demonstrated ability to perform in a fast-paced work environment
  • High attention to details and follow through
  • Customer empathy & passion for “platinum level” customer support!

Source: Xbox Forums