According to an internal Maxis memo (obtained by Polygon), developers are working around the clock to resolve server issues.
Lucy Bradshaw, Maxis General Manager sent an email to staffers: “I’ll start by saying that I couldn’t be more proud of SimCity and the Maxis team that made it and are supporting it. The game launched with great reviews from both new critics and the veterans who have loved this franchise for so many years. SimCity is a software achievement that everyone at Maxis is extremely proud of. I am also thankful for all of the hard work put in by our marketing, EA Global Publishing and Origin teams, which drove very strong Day One performance around world. Then we launched it.”
Yesterday, three servers were added to the game and several more are planned for the weekend, she wrote.
“I’D LIKE TO SAY THAT IT’S NOT FAIR – THAT THE GAME SCORE SHOULDN’T BE PUNISHED FOR A SERVER PROBLEM. BUT IT IS FAIR”
Bradshaw also detailed the company’s efforts to address the growing tide of hostility among their fanbase. “Maxis is working 24/7 to deliver on our promise,” she said and noted that the server issues are also impacting review scores, noting that the Maxis Communications team is “working one-on-one with media to manage this as closely as possible.”
She concluded by writing that: “Trust that we’re working as hard as possible to make sure everyone gets to experience the amazing game we built in SimCity.”
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